Returns & Exchanges Policy

This provision details the guidelines for returns, exchanges, and credit note for purchases made from SHREEJI GEMS.

Right of Withdrawal

You have the right to withdraw from this contract within 15 days without providing any reason. The withdrawal period is 15 days from the day you or a third party designated by you, who is not the carrier, takes possession of the goods. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.

Conditions for Returns, Exchanges, and Credit note

To be eligible for a return, exchange, or credit note, a request must be initiated through our website within 15 days of receiving your SHREEJI GEMS item. Proof of purchase is required.

Items must be returned in their original, unused condition, including all protective materials, invoices, certificates (if applicable), packaging, tags, and stickers. All complimentary items received with the purchase must also be returned.

Returns and exchanges are strictly limited to Standard Inventory Orders that have not commenced shipment. Special Make-to-Order Products are ineligible for return, exchange, or cancellation due to the bespoke nature of production. To initiate an eligible return, the Client must obtain prior written approval from the Sales Facilitator via the Website’s Contact Us page. Approved returns are processed as a Credit Note applied to the Client’s account, which is valid for a period of one (1) year from issuance, after which it automatically expires without liability to SHREEJI GEMS. Furthermore, the return option is limited to orders shipped to and returned from the countries listed on our Contact Us page, and the Client must ship the Goods back to the original dispatch location using an insured, verifiable method that ensures secure transit

All costs associated with the return of eligible Goods, including but not limited to insurance, shipping, courier fees, import/export costs, customs clearance costs, duties, tariffs, and any applicable sales tax (e.g., VAT/GST) on the returned Goods, shall be borne exclusively by the Client. The Client is solely responsible for arranging the secure, fully insured logistics of the return shipment. The Client shall retain full responsibility for the Goods and liability for any loss or damage until the moment the shipment is officially received and physically accepted by the Sales Facilitator at the original dispatch location. SHREEJI GEMS reserves the right to refuse returns of items that show signs of wear, use, or alteration.

Engraved, embossed, modified, customized, or made-to-order items are not eligible for return, exchange, refund and credit notes.

To be eligible for a return, exchange, or credit note, a request must be initiated through our website within 15 days of receiving your SHREEJI GEMS item. Proof of purchase is required.

The right to return or exchange under this policy is limited to the initial transaction originating from a purchase order. Any item that has been previously returned or exchanged is excluded from further return or exchange consideration.

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable credit note or exchange.

All returns will be subject to strict mandatory quality control inspection by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable credit note or exchange. Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

Return, Exchange, or Credit Note Process

To request a return, exchange, or Credits for purchase, you must complete the request form on our website’s contact us within 15 days of receiving your item. You will receive a Return Authorization Number via email.

To be eligible for a return, exchange, or credit note, a request must be initiated through our website within 15 days of receiving your SHREEJI GEMS item. Proof of purchase is required.

Exchanges are subject to product availability.

Credit note validity & Conditions

If the Client chooses a Credit Note against approved returned Goods, the Credit Note's value shall be strictly calculated based on the Base Purchase Price of the returned items. The Base Purchase Price is defined as the product's price exclusive of any original or incurred logistical and transactional costs, including but not limited to shipping, insurance, courier fees, import/export costs, customs clearance charges, duties, tariffs, and any applicable sales tax. All such expenses shall be deducted from the Credit Note. The resulting Credit Note shall be applied to the Client's account for future purchases and is valid for a period of one (1) year from the date of issuance, after which it will automatically expire without liability to SHREEJI GEMS.

Rejected Returns

If a returned item does not pass quality control or meet the return conditions, it will be returned to you. You will be responsible for all shipping and insurance costs (both outbound and return).

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