Shipping & Delivery Policy

SHREEJI GEMS facilitates delivery to the countries specified during the Order Process. Please be aware that certain locations may be excluded from our delivery service. Please note that, for security and logistical reasons, we do not deliver to military addresses, restricted areas, pick-up points, or PO boxes. For comprehensive details regarding delivery destinations and any potential restrictions, please consult our customer service team. Delivery is provided at no cost to the customer. All shipments are fully insured and include tracking. Currently, SHREEJI GEMS exclusively offers delivery to addresses within the list of countries specified on our Contact Us page. If the Client requires shipment to a location outside the countries listed on our Contact Us page, we invite the Client to contact the Sales Facilitator to discuss specific needs and to arrange for a special, mutually agreed-upon delivery agreement. Dispatch of the order will be initiated immediately following the successful receipt of the full advance payment for the corresponding Standard Inventory or Special Make-to-Order Products. Where a Client's order includes multiple Goods, the Sales Facilitator shall consolidate the shipment. This means the complete order will be dispatched as a single delivery and only once all items are manufactured, available, and have passed final quality control checks. The Client acknowledges that this consolidated approach means the delivery date will be determined by the item with the longest lead time.

SHREEJI GEMS endeavors to facilitate timely delivery of your order using reputable carriers (FedEx, DHL, Malca Amit, Brinks, etc.). Given that the majority of SHREEJI GEMS Goods are manufactured on a Make-to-Order basis, the estimated production period is typically fifteen (15) to twenty (20) working days from the date of Order Acceptance. This estimated timeframe is subject to increase and is directly dependent upon the quantity of items ordered, the complexity of the design, and any specific Customized requirements; consequently, Customized or bespoke pieces typically require a longer production timeframe, which may extend to three (3) to four (4) weeks or more. The estimated delivery window commences only after the completion of the production period and receipt of full payment, and SHREEJI GEMS is not responsible for courier delays. Furthermore, all production and delivery dates provided are estimates only and shall not be deemed binding commitments, and the Sales Facilitator is not liable for any losses or damages incurred by the Client due to reasonable delays in manufacturing or delivery. If expedited delivery is necessary, please contact us, and we will explore available options to meet your needs. In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received. When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

For order collection at any SHREEJI GEMS Premises, the individual authorized to collect the order must be a duly authorized representative of the Client. To ensure secure handover, this representative must present a valid government-issued photo identification (ID) that clearly matches the name of the representative officially designated for collection in the Client Account or in the confirmed Purchase Order. Collection will not be permitted without successful verification. When the Client elects to collect the Goods directly from any SHREEJI GEMS Premises, the purchase price is exclusive of any applicable local taxes, import duties, or fees that may be assessed by the country of the collection premises (e.g., import duty, clearance cost, local Value Added Tax/VAT in Austria). The Client is solely responsible for timely declaration and remittance of any such taxes or duties arising from the collection or subsequent movement of the Goods.

Shreeji Gems is not liable for delays or damages caused by third-party carriers, customs, or acts beyond our control.

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